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I purchased my item on December 11th & paid an additional cost to be told that my order would arrive on Dec 17-18th including processing time etc. After checking with customer service due to my order processing from Dec 11th until Dec 16th, I began to question the arrival of my item when the payment already came out. Needless to say I did not get my item until Dec 21st evening & I had plans to send it to another state (due to purchase policy saying the first purchase on the site must be sent to buyers address) which with the holidays cost me DOUBLE what I would have paid HAD IT COME ON TIME! I will not use them again due to the disregard for my additional purchase to have it arrive in a timely manner and then they offered me 20% off my next purchase. YEAH RIGHT! GOOD LUCK!