International Ordering Information

Welcome, Bienvenue, Willkommen, Benvenuto to the Sneakerhead.com International Help Center.

Sneakerhead.com is happy to accept orders from outside of the U.S. and Canada. We accept orders from UK, Australia, New Zealand and nearly 30 other countries worldwide. Click here to see if Sneakerhead.com ships to your country.

Ordering

Ordering from Sneakerhead.com is fast and convenient with integrated Paypal payments.

For customers outside of the United States and Canada, Sneakerhead.com DOES NOT accept credit card payments directly through our website. To pay for your order, you must use Paypal. If you do not have a Paypal account, please go to www.paypal.com to sign up for a free account before placing an order with Sneakerhead.com.

Once your order is submitted through our website, we will send you an email confirmation. Please read this email to confirm your shipping address and other details. Contact us immediately if you need to change any information, please email Customer Service at sales@sneakerhead.com with the subject heading "International Order Correction". Once the order leaves our warehouse, we cannot make any changes.

Your order will usually be processed and shipped within 2 business days. You will also receive a shipping notification email with tracking number when your order has shipped.

Sizes

All the sizes listed on Sneakerhead.com are US sizes, unless otherwise specified. Sizes vary according to manufacturer. Click here to find your size in US sizes.

Payment

Sneakerhead.com does not accept credit card payments directly through our website from customers outside of the United States and Canada.

Sneakerhead.com accepts Paypal from customers outside of the U.S. and Canada. Click here for detail.

Shipping

Sneakerhead.com sends international orders through UPS or U.S. Postal Service. The cost for shipping is based on location and number of items in the order. Orders are usually received in approximately 3-7 business days to most of countries. You can monitor your package with the provided tracking number. Please click here for shipping details.

Taxes and Duties

Shipping charge does not cover duty and taxes. Customers are responsible for all applicable duties and taxes associated with the shipment. Should you decide to refuse your order for any reason, you are also responsible for the return shipping cost. Due to shipping regulations, Sneakerhead.com cannot declare shipments as a gift.

Returns and Exchanges

Please be certain of the size prior to ordering, however, if your product is incorrect or you are not completely satisfied, you may return your purchase for refund or exchange. Please call Customer Service 1-866-339-7463 to arrange for a return. Please note that additional charges may apply for international returns and exchanges because of shipping and/or customs.

Please check your size and style needs before ordering.

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