Customer Service

Please note that Sneakerhead.com and Sneakerheadoutlet.com are NOT affiliated or associated with ANY other company. We do NOT condone or endorse ANY company that claims they are affiliated with us. BE AWARE.

U.S. & Canada Customer Service

International Customer Service

Order Status

Please note that order status may not be available within the first 12 hours of placing an order.

Sign in to manage your order:

Benefits for creating an account:

Receive points that can be redeemed for gift cards and more!
View and check orders online, view order history, easy re-ordering.
Store your information for quick & easy ordering.
Create and share a list of your favorite products.
Receive the latest news, deals, and exclusive coupons.

Track your order without a Sneakerhead.com account:

Wondering what's going on with your order? Type in the last 6 digits of your order number (or 6-digit invoice number) and your email address into the form below to check the real-time status of your order. You can find your order number located in the subject line of your order confirmation email.

If you still have questions, please call Customer Service at 1-866-339-7463. Representatives are available Mon-Fri 8am-5pm PST, Sat 8am-3pm PST, Sunday (Closed).

Company Overview:

Based in California, Sneakerhead.com is a leading Internet retailer committed to providing unrivaled customer service, exclusive footwear, and a superior experience. We are passionate about sneakers, and continually strive to carry the best selection available anywhere - including athletic shoes, limited editions, retro classics, and lifestyle models.

Email Address:
Password:

Create an AccountForgot Password?

Order # / Invoice #:
Email address: