Return Policy

At Sneakerhead.com, we offer FREE SHIPPING & FREE RETURNS on almost every item we carry, so there's no risk. If, for any reason, you are not completely satisfied with your purchase, we will gladly accept your return for an exchange or refund within 30 days of the delivery date. And if your item(s) is eligible, we'll also issue you a FREE return label. Just follow these simple guidelines:

1. Returned items must be in new condition.

Sneakerhead.com will not accept returns/exchanges if there is evidence that your purchase has been worn outdoors. Please try on sneakers on a carpeted surface to ensure fit. We will gladly provide a refund/exchange if you are not satisfied.

2. The original shoebox/packaging and all accessories must be returned with your purchase.

Please pack sneakers, shoebox, and all accessories inside original shipping box. Returns without the original shoebox, using the shoebox as a shipping box, or missing accessories will not be accepted.

3. You must have a return authorization number for ALL returns and exchanges.

Call Customer Service at 1-866-339-7463 during normal business hours (8 am - 5 pm PST) for a return authorization code, and to receive a FREE return label (if your item(s) is eligible for free return). Return authorization codes can not be provided by email.

4. Defective products will be accepted for exchange only.

Call Customer Service for a defective item return authorization code. Sneakerhead.com will only exchange defective products within 30 days of the delivery date. After 30 days, the damage will be considered normal wear and tear.

Returns for Exchange

Please call 1-866-339-7463 for your return authorization code, to receive a free return label (if your item(s) is eligible for free return), and to place a new order. Use the code to complete the provided return form. If you do not have a return form, click here. Your purchase will be refunded once we receive your returned item.

Return Shipping Charges: If the item(s) purchased is not eligible for FREE SHIPPING & FREE RETURNS, you are responsible for all return shipping charges. If you believe an error was made in your order, please contact Customer Service.

Items Returned for Exchange: If the desired item is out of stock, the return will be treated as a return for refund.

Returns For Refund

To return products for a refund, please call 1-866-339-7463 for a return authorization code and complete the provided return form. If you do not have a return form, click here.

Return Shipping Charges: If the item(s) purchased is not eligible for FREE SHIPPING & FREE RETURNS, you are responsible for all return shipping charges. If you believe an error was made in your order, please contact Customer Service.

Please allow 14 business days for us to receive and process your returned merchandise. Please allow as much as two billing cycles for the credit to appear on your credit card statement. We recommend using an insured parcel service (i.e. UPS or USPS) for all returns.

Sneakerhead.com, Shoes  Retail, Norwalk, CA