Return & Exchange

Sneakerhead.com offers a 30 Day Satisfaction Guarantee. If, for any reason, you are not completely satisfied with your purchase, we will gladly accept your return for an exchange or refund within 30 days of your delivery date if the following conditions are met:

1. Returned items must be completely new in saleable condition.

BEFORE WEARING YOUR SHOES OUTSIDE, PLEASE TAKE A FEW MINUTES TO TRY THEM ON A CARPETED SURFACE. Trying your shoes on a carpeted surface will ensure that we can provide a refund or exchange in the event that you are not satisfied.

We WILL NOT accept returns and/or exchanges if there is evidence that the shoes have been worn outdoors. Sneakerhead.com reserves the right to refuse any return and/or exchange that does not meet the conditions stated herein.

2. The original shoebox and accessories must be returned with the shoes in new and saleable condition.

PLEASE PACK THE SHOES, SHOEBOX, AND ANY ACCESSORIES INSIDE ANOTHER SHIPPING BOX. Returns without the original shoebox and accessories will not be accepted. Returns using the shoebox as a shipping box will not be accepted also.

3. A return authorization number must accompany all returns and exchanges.

To return a product, you must contact Customer Service for a return authorization number. If a return authorization number is not obtained prior to returning the package, the return may not be accepted. Please call Customer Service at 1-866-339-7463 during normal business hours of 8 am - 4 pm Pacific to obtain a return authorization number. Return authorization numbers will not be provided by email.

4. Defective products will be accepted within 30 days of the delivery date for exchange only.

We will accept a defective products within 30 days. After 30 days,the damage will usually be considered normal wear and tear associated with athletic shoes.

Return for Exchange

If you are returning for exchange, please call 1-866-339-7463 for your return authorization number and to order your exchange item. Ordering your exchange item will better ensure availability. We will refund your purchase price once we receive your return. If you choose not to order, you still must call to obtain a return authorization number. Once you have obtained this authorization, please complete the form by following the instructions located at the bottom of your receipt. If you do not have your receipt, please click here to print a return form if you do not have your shipping receipt.

Return Shipping Charges: Customer will be responsible for the any charge to ship the item back to Sneakerhead.com. If you believe an error was made in your order, please contact Customer Service.
Items returned for exchange: If the desired item is out of stock, the return will be treated as a return for refund. Sneakerhead.com will issue a refund less the cost of the original free shipping or six dollars, and we will notify you by email about your refund.
Worn items: Used or worn items will not be accepted without a defective item return authorization. Please call if you believe your item to be defective. All returns and exchanges must be new and completely unworn.

Return For Refund

To return your products for a refund, please call 1-866-339-7463 for a return authorization number and complete the form by following the instructions located at the bottom of your receipt. If you do not have your receipt, please