Paying with your credit card on Sneakerhead.com is fast, secure and reliable. Our fraud prevention policies are very strict and successful. Plus, most of our credit card orders are processed and shipped within 1-2 business days.
Paying with your debit card is also safe, reliable and protected by the same standards we use for credit card purchases. But, there are a few differences that debit card customers should be aware of.
As soon as your order is submitted, our system will obtain authorization to charge your card. An authorization is NOT a charge, it is simply permission to charge your card once your order is processed. Plus, it's also a way to freeze/reserve the money to pay for your order. It may appear as if there is a charge on your account, but at this time, no money has been transferred to Sneakerhead.com. Unlike some companies, we authorize for the full amount in order to ensure that:
1. The card number is valid
2. There are sufficient funds in your account to complete the purchase.
3. Your billing information is correct.
The shipping address and billing address MUST be the same on all credit card purchases at Sneakerhead.com. Due to our Fraud Protection Policy, we can only ship to your billing address. If you would like to ship to a different address, contact your card issuer and add an alternate address. We will verify this information with your bank.
If you have any special shipping needs or are unable to add an authorized shipping address to your account, please contact Customer Service at 1-866-339-7463 during our normal business hours (Monday - Friday: 8am - 5pm PST and Saturday: 8am - 1pm PST). Please note, while all of our orders are carefully screened for potential fraud, debit cards often do not offer the same kind of protection as major credit cards.
PayPal is a third-party Internet business that allows anyone with an email address to securely send online payments using their credit card and/or bank account. Plus, creating an account with PayPal is absolutely free. To use PayPal, please follow the instructions below:
1.Click the Pay with PayPal button during checkout.
2.Log into your PayPal account. If you do not have a Paypal account, you must go to www.paypal.com and create a new account before you can complete your transaction.
3.Follow the instructions provided.
Sneakerhead.com reserves the right to refuse payments from unverified PayPal accounts. You may be requested to use another payment method like Western Union to pay for large orders. Please see PayPal's Help Center if you have questions on how to add funds to your PayPal account, become a verified PayPal user, or contact one of our representatives by email at email@example.com
*Please note: Sneakerhead.com DOES NOT accept money orders.
We recognize that even in this high-tech world that some of our customers may not have a debit or credit card or simply do not feel comfortable using their card on the Internet. Rest assured that the Sneakerhead.com website is completely secure and your information is kept confidential. For more information about our security and privacy measures, please review our Security & Privacy Statement.