All merchandise on Sneakerhead.com is sold on a first come, first served basis. Occasionally, demand for an item will exceed our available inventory in a very short time, resulting in an an out of stock product. Should an item be sold out, you will be immediately notified by email and telephone, and given the option to choose a different style and/or size. If we do not receive a reply within 1 business day, your card or Paypal account will be refunded and your order cancelled. Sneakerhead makes every effort to restock popular items, but availability is dependent on the manufacturer and often additional inventory is not available.
All of the products sold on Sneakerhead.com are authentic and come with their original, factory box. Our company is listed on the Legit list at Solepedia.com, and passes "Legit Checks" at the sneaker collecting forum, Nike Talk.
We are required by law to charge 9.25% sales tax for all orders shipped within the state of California.
In order to keep bringing you the best prices and keep your hassle to a minimum, we ask that all of our customers know their proper shoe size when ordering. Mass produced sneakers are standard in size and so if you wear a size 8 in one shoe, you’ll probably wear a size 8 in nearly any other shoe. If you have questions about choosing the right size shoe, please visit our informational article on “Choosing the Perfect Shoes” for helpful tips.
Sneakerhead.com is updated daily with the latest information on sizes and styles. Occasionally, demand will exceed our inventory in a very short amount of time and a style will be backordered or out of stock. We apologize for the inconvenience, and we will notify you as soon as we become aware of the situation. You can choose another size or style or request to receive a refund.
Order cancellations must be received no later than 12 pm Pacific by telephone on the first business day after placing the order.
Ex. You place your order at 8 pm on Thursday. In order to cancel, you must call before 12 pm on Thursday to cancel. If you order at 9 am on Tuesday, you must call to before 12 pm on the same day, Tuesday, to cancel.
Sneakerhead.com prices are reevaluated regularly. Any price changes within 10 days in favor of the customer will be honored at the lower price. Please call Customer Service at 1-866-339-7463.
Ordering your shoes from Sneakerhead.com is fast, easy, and secure. There are never any crowded stores or waiting in line for the hottest new release. You can place your order from the comfort of your own chair anytime, 24/7, and rely on the fact that Sneakerhead only sells authentic products backed by our Satisfaction Guarantee and the Testimonials of very satisfied Sneakerhead customers.
Ordering from Sneakerhead.com is simple. We accept orders online or you can call 1-866-339-7463 during normal business hours (Monday through Friday, 8am-4pm Pacific) to have one our friendly representatives assist you. For the fastest, most convenient service, use order through the website. Your order will be submitted through our secure server and directed to our distribution center for screening and processing.
Once we receive your order, it is carefully screened before it is approved and released to our warehouse. We look for a correct billing address and screen each and every order for possible fraud. If there is any question about your billing information, one of our representatives will contact the credit card issuer to verify the information you provided. If there is a problem, we’ll notify you by email or telephone that we need additional or corrected information. Please be aware that we are unable to process some orders due to our fraud prevention standards.
Once your order has been approved and you receive a confirmation in your email, the order goes to our warehouse where they reserve your shoes and ship them. Sneakerhead accepts new orders until 10 am Pacific each weekday for shipping the same day. All orders placed after 10 am Pacific will be processed and shipped on the next business day. Finally, UPS picks up the day's shipments after 4:30 pm Pacific and tracking numbers are emailed so that you can find out where your package is. If you ever have any questions about your package, please contact Customer Service at 1-866-339-7463.
