Yes. All of our shoes are authentic and come with their original box. Sneakerhead does not sell fakes, variants, or customized products.
Sneakerhead.com has been in business for 7 years.
Sneakerhead is a member of our local Los Angeles chapter of the Better Business Bureau. We've been rated a double-A (AA) rating, their second highest score, by the Better Business Bureau and we participate in their BBB Online Reliability program which means that we have not only agreed to practice business by the standards of the BBB, but we have also agreed to abide by additional standards set in place for Internet merchants.
Additionally, our company has been mentioned numerous times on the shoe fan forum, Niketalk.com, and passed their "legit checks" on a regular basis.
Sneakerhead.com is based in the Los Angeles metro area in California.
No, all of our merchandise is sold on a first come, first served basis. We cannot reserve shoes without payment.
Sneakerhead is primarily a retail business, however occasionally, we provide small wholesale orders to qualified business customers. if you are interested in wholesale, please email your name, company name, contact information and a list of products you're interested in to sales@sneakerhead.com A representative will contact you if we can accomodate your needs. Please note that Sneakerhead is a retail business and cannot provide large quantities at wholesale prices nor can we provide a simple list of wholesale prices. Prices can and do vary based on the items and quantities involved.
No. Sneakerhead is only a web business and does not have any retail outlets or locations.
No. At this time, Sneakerhead does not offer local pickup or return dropoff service.
Sneakerhead does not publish a mail-order catalog because the inventory changes too frequently. Sneakerhead.com is updated daily with size and style information and new products and sizes are posted as soon as they are available. We encourage you to check the website for the products you need.
We strongly recommend and prefer that first time customers send their order to the billing address on file with the card account. We may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a different address, however, we still require the correct, matching address for your credit card in addition to the shipping information. If you need to make arrangements for shipping to a different address, please call 1-866-339-7463 during normal business hours to speak with a representative.
We do prefer to send first-time orders to the cardholder at the billing address in order to ensure you receive your order, however, to make arrangements for shipping, please call 1-866-339-7463 during normal business hours (8 am - 4 pm Pacific) to speak with a representative. We strongly recommend that you call in order to avoid any processing delays.
Our preferred delivery carrier, UPS, cannot deliver to a post office box. If your billing address is a PO Box, please provide your street address as the shipping address and the PO Box as your billing address. We must still have the correct billing address in order to process the credit card. If you would like your order shipped to your PO box, please call Customer Service more information about shipping options.
Sneakerhead.com is designed to show only available sizes on the product page. If a size is not listed, then it is sold out and we do not expect or do not know if we can make it restock it. We apologize for the inconvenience and hope that you will continue to check for the size you needed.
There are two ways to check the status of your order. First, you can call Customer Service at 1-866-339-7463 during our normal business hours of 8 am - 5 pm Pacific and check status by phone, but we recommend using the website's order tracking system located at http://www.sneakerhead.com/cs-order-tracking.html. This system is available 24 hours a day, 7 days a week for your convenience. Simply type in the 5-digit order number or the six digit invoice number and your email address to check the current status of your order.
If your order status remains listed as "On Hold" for more than 1 business day or you receive an email or telephone call requesting further information, please call Customer Service immediately. "On Hold" status for more than one business day generally indicates there is a problem with your order or your credit card.
Sneakerhead.com can ship to any of the international locations listed on our International Shipping page. You may find this list located at http://www.sneakerhead.com/int-shipping.html If your country is not on this list, we apologize, but we cannot ship to your location. Additionally, we are unable to ship to an international address for orders placed within the U.S. Please see our International Frequently Asked Questions for more information.
For U.S. customers, UPS ground shipping takes 3 to 7 days. All orders are shipped from our warehouse in California and the average delivery time to the East Coast is approximately a week. For customers outside the U.S., delivery time varies depending on your location and shipping method, but most packages arrive in approximately 7-10 days. For more information on shipping, please see our shipping information page located at http://www.sneakerhead.com/cs-shipping.html
Please note: Estimated shipping times begin after the order leaves our warehouse. These estimated times are not guaranteed and do not include our standard processing time or any delays that may result from a problem with the order, weather, security, or carrier delays.
No. We are unable to predict if we can or will be able to obtain more of any item. Major shoe brands have limited manufacturing runs, and often additional inventory is not available.
No, we're sorry. As previously stated, due to limited manufacturing runs, once an item is sold out, it is extremely difficult to obtain more inventory. All available sizes are posted to the product page and kept up to date on a daily basis.
While orders are placed in advance of release dates, Sneakerhead does not have any control over what our suppliers will order and then make available to us. For this reason, we cannot provide any advance inventory information. Sneakerhead.com is updated daily with the latest information about available sizes and styles, and new items are posted as soon as they are received.
Within 45 days on your order date, you may contact Customer Service at 1-866-339-7463 for a defective product return authorization. This authorization allows you to return the shoes, but does not guarantee acceptance of the return or a refund. Outside of the 45 days, damage is considered normal wear and tear associated with athletic shoes..
Our full return policy is located at http://www.sneakerhead.com/cs-returns.html. Please read this page before calling about a return. Sneakerhead accepts returns for up to 30 days from the order date if the shoes are new and completely unworn with the original shoebox intact. Please read our full return policy and contact Customer Service for a return authorization number prior to returning the merchandise.
Please read our full return policy located at http://www.sneakerhead.com/cs-returns.html and contact Customer Service for a return authorization number prior to returning the merchandise. Please box the shoes, shoebox, and any accessories (extra laces, keychains, etc.) in a shipping box with your return authorization number and mail the shoes to the address provided on your receipt.
Please note that we cannot accept returns where the shoebox has been taped and used as a shipping box. DO NOT USE THE SHOEBOX AS THE SHIPPING BOX. ALWAYS BOX THE RETURN IN A SHIPPING BOX.
Exchanges are treated as new orders with Sneakerhead. You may place a new order for the desired item at the same time you receive a return authorization or you may wait until your return is received and a refund is issued before placing a new order. Please ask a representative about your options.
Returns are processed within 3 business days of receiving the return. Once Sneakerhead receives your return, we will process it and apply any applicable refund. Please allow 2-5 days for the money to post to your account.
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